WWWBoard New Message: Message 78: Re: FS4000 Repairs? WWWBoard: Message 78 [ Follow Ups ] [ Post Followup ] [ ]    Posted by Luca on 02/18/02 at 2:23 PM Subject:   Re: FS4000 Repairs? Message Posted Hello Phil.One piece of advice from a (now) happy FS4000 user: do get Vuescan. The "long-pass exposure" option alone is worth its price, and decreases shadow-noise to a very acceptable level, at least for me. Also, since version 7.2, Ed Hamrick managed to solve the red/green/blue-streaks problem with a dark-calibration, so that is no longer an issue for me as well.One final suggestion: do get a cheap SCSI card for your FS4000: in my experience, that speeds up the scanning process a lot, compared to USB.RegardsLuca: Here's an update on my scanner woes.: I sent my second FS4000US scanner to Canon for repairs. After three weeks Canon tells me there is nothing wrong with the scanner. They cannot duplicate any of the problems I have been experienceing (see earlier posts). I sent them hard copy examples of red streaks and dark noise. I sent them numerous references to various internet lists where other people have complained about the same problems. I gave them detailed descriptions of how my digital darkroom is set up including distances from PC, speakers, other peripherals, etc.: I got no troubleshooting advice (none!). I got no replacement. I got no refund. What I did get was the same defective scanner sent to the wrong address! This is customer service?: One would think that with three weeks to work on a scanner, Canon's "Senior Technician" (as I was told) would be able to understand the problems and fix them. I wonder if they even took the scanner out of the box!: So, I'll make due and stop whining. I'll get a longer USB cable with better shielding and place my scanner farther away from other electromagnetic fields. I will also buy VueScan so I can do multiple passes and control the exposure better. If anyone has any other tips for reducing dark noise I would appreciate the help. Many thanks!: Phil    Follow Ups: Post a Followup Name: E-Mail: Subject: Message to Post : Hello Phil.One piece of advice from a (now) happy FS4000 user: do get Vuescan. The "long-pass exposure" option alone is worth its price, and decreases shadow-noise to a very acceptable level, at least for me. Also, since version 7.2, Ed Hamrick managed to solve the red/green/blue-streaks problem with a dark-calibration, so that is no longer an issue for me as well.One final suggestion: do get a cheap SCSI card for your FS4000: in my experience, that speeds up the scanning process a lot, compared to USB.RegardsLuca: Here's an update on my scanner woes.: I sent my second FS4000US scanner to Canon for repairs. After three weeks Canon tells me there is nothing wrong with the scanner. They cannot duplicate any of the problems I have been experienceing (see earlier posts). I sent them hard copy examples of red streaks and dark noise. I sent them numerous references to various internet lists where other people have complained about the same problems. I gave them detailed descriptions of how my digital darkroom is set up including distances from PC, speakers, other peripherals, etc.: I got no troubleshooting advice (none!). I got no replacement. I got no refund. What I did get was the same defective scanner sent to the wrong address! This is customer service?: One would think that with three weeks to work on a scanner, Canon's "Senior Technician" (as I was told) would be able to understand the problems and fix them. I wonder if they even took the scanner out of the box!: So, I'll make due and stop whining. I'll get a longer USB cable with better shielding and place my scanner farther away from other electromagnetic fields. I will also buy VueScan so I can do multiple passes and control the exposure better. If anyone has any other tips for reducing dark noise I would appreciate the help. Many thanks!: Phil   [ Posting Rules | Follow Ups | Return to WWWBoard ]